Privacy Policy
This Privacy Policy explains how Charles Alexander Jewellery collects, uses, stores and protects personal information when you visit our website, contact us, make an enquiry or purchase, or otherwise interact with us.
What Type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information, including your name, email address, telephone number, communications with us, and information provided when making an enquiry or purchasing our products or services.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate our Services;
To respond to enquiries and communications;
To provide our customers with ongoing customer assistance and support;
To process and administer purchases, orders and enquiries;
To arrange delivery and fulfilment of orders where applicable;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages where you have provided your consent or where otherwise permitted by law;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; and
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our website is hosted on the Squarespace platform. Your data may be stored and processed through Squarespace’s data storage, databases and general Squarespace applications.
We may also share personal information with trusted third-party service providers where necessary to operate our website, process payments or orders, provide delivery services, communicate with you, analyse website usage or otherwise provide our Services. These third parties may process personal information on our behalf and are required to handle it in accordance with applicable data protection law.
We do not sell your personal information to third parties.
Some of the service providers we use may process or store personal information outside the UK or European Economic Area. Where this occurs, we take appropriate steps to ensure that your personal information is protected in accordance with applicable data protection law.
How do we use cookies and other tracking tools?
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services.
We may also use third party Cookies. Third party Cookies are those placed by websites, services, and/or parties other than Us. These Cookies may be used for purposes including analytics, performance and other functionality.
Where required by applicable law, we will obtain your consent before placing non-essential Cookies on your computer or device. You can manage your Cookie preferences through the Cookie banner provided on Our Site.
Certain Cookies are strictly necessary for the operation of Our Site. These Cookies allow essential features of the website to function, such as security, navigation and, where applicable, shopping cart and checkout functionality. These Cookies do not require consent where they are strictly necessary for the operation of the website.
Squarespace uses necessary and required Cookies on websites hosted on its platform. The specific Cookies used may vary depending on the features and services enabled on Our Site.
Squarespace also uses analytics and performance Cookies to collect information about how visitors interact with Our Site. These Cookies may be used to provide information about traffic sources, visitors and website usage and to help Us understand and improve Our Site.
The following necessary, required, analytics and performance Cookies may be placed on your computer or device depending on the features and services used on Our Site:
Squarespace also uses necessary Cookies that may vary depending on the features enabled on Our Site, including Cookies associated with security, shopping cart and checkout functionality.
Our Site may use analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it.
Where Google Analytics or other non-essential analytics services are used, we will obtain consent where required by applicable law.
The specific Cookies used by Google may vary depending on the analytics services and configuration used on Our Site.
You can choose to manage or withdraw your Cookie consent through the Cookie settings available on Our Site. You can also choose to enable or disable Cookies in your internet browser. Most internet browsers allow you to choose whether you wish to disable all Cookies or only third-party Cookies.
You can choose to delete Cookies on your computer or device at any time, however you may lose information that enables you to access Our Site more quickly and efficiently.
It is recommended that you keep your internet browser and operating system up to date and consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
The analytics service(s) used by Our Site use(s) the following Cookies:
How long do we keep your personal information?
We retain personal information only for as long as necessary for the purposes for which it was collected, including to fulfil our legal, accounting and reporting obligations.
The length of time we retain information will depend on the type of information and why we need it. When information is no longer required, we will securely delete it or anonymise it where appropriate.
What are your rights?
Depending on the circumstances and subject to applicable law, you may have the right to access, correct, amend or delete the personal information we hold about you.
You may also have the right to restrict or object to certain processing of your personal information, request the transfer of your personal information in a portable format, and withdraw your consent where we rely on consent as our legal basis for processing.
If you wish to exercise any of these rights, please contact us using the details provided below.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has not been handled in accordance with applicable data protection law.
Privacy Policy Updates
We reserve the right to change this Privacy Policy from time to time (for example, if the law changes) so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Any changes will be immediately posted on Our Site and we recommend that you check this page regularly to keep up to date.
How can site visitors withdraw their consent?
If you do not want us to process your personal information anymore, or if you wish to withdraw consent that you have previously provided, please contact us through our Contact page.
You can also manage your Cookie preferences through the Cookie settings available on Our Site.
Questions and Contact Information
If you would like to access, correct, amend or delete any personal information we have about you, or if you have any questions about this Privacy Policy or how we use your personal information, you are invited to contact us through our Contact page.
You may also contact us if you wish to withdraw your consent or exercise any of your other data protection rights.
Last Updated 24th September 2026